Treating customers fairly (TCF)
The directors and senior management of Eunisure Ltd are committed to ensuring that the FCA principle of treating customers fairly (TCF) is applied in all areas of our day to day business activities.
The principles of TCF
In adopting the TCF principle we place the treatment of our customers at the heart of our business. We recognise that the fair treatment of our customers is about adding value to the service we offer by aiming to:
- Protect the interests of our customers at each stage of the policy life cycle, from promotion right through to after-sales service.
- Meet as best we can the unique needs of each customer by offering a transparent, efficient and professional service, constantly reviewing our service to identify areas to improve our customers' experience.
- Our consultants offer a professional service that provides advice which is suitable and takes into account our customers protection, needs and demands.
- Our policies are provided in a clear and understandable way and our customers are kept informed throughout the policy processing.